Onsite IT Support

Onsite IT Support2019-08-05T13:22:28+08:00

Proactive Onsite IT Support

A flexible support service with regular onsite visits and a reduced hourly support rate

Whether we visit you once a month or twice a week, our Proactive Onsite IT Support offers firms a flexible support service that suits your business requirements.

“Our regular Proactive and on-call IT support has proved a perfect, cost effective solution to our business needs.” Leading supplier of architectural products, Perth

Each Proactive IT Support Service level proudly offers:

  • Range of service levels to suit business requirements
  • Personal onsite visit from accredited and friendly engineer.
  • Proactive hardware, server, workstations and system maintenance before a problem even arises.
  • Apply and update latest fixes, patches and virus scanning software.
  • Fast response, including direct phone support.
  • Discounted hourly rate for additional support hours.
  • Dedicated Account Team driven to accommodate your needs. Including a Business Account Manager to looks after your needs; A Primary Technical Account Manager to be your primary support engineer, who understands your business and your staff; And a Backup Technical Account Manager to ensure coverage of your account, knowledge transfers and quality assurance.
  • Onsite visits ranging from one per month to two visits per week.
  • Advice on new technologies and future computing equipment.
  • FREE annual half day strategic IT planning workshop with senior engineers

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