Break-Fix IT Support

//Break-Fix IT Support

Break-Fix IT Support

Break-Fix IT Support provides access to our service desk during business hours as and only when required

A small business will benefit from our service desk, they are rich in experience and industry knowledge. Without paying ongoing contract fees or being committed to long term agreements, our Break/fix IT Support is a fee-for-service support method providing IT support services only as required and reported by the customer. Billed on a Time and Materials basis for the work performed.

How does it work?

Future Logic’s service desk will work with you remotely over the phone to investigate and resolve your issue within a timely manner, and if necessary arrange for an onsite visit.

Support tickets are created for each and every support issue brought to our attention. You will receive email notifications when the ticket has been worked on and completed.

Contacting support

There are several ways to contact the Future Logic service desk with your IT issue:

  • Phone our office number
  • Email our support address
  • If registered as a customer, your can login to our client portal to create a new support ticket (here you can also access active job notes and ticket history)

Latest Blog Posts

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How Managed Service Fulfills the IT Needs of SMBs

SMBs must balance a range of challenges in managing their IT function because they don’t have the skills or resources required to fully meet their needs. To address this problem, many businesses have turned to

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What Are Your Biggest IT Pain Points

Many SMBs are faced with common IT pain point that impact their ability to do business. Are you in need of greater technical or security expertise? Are you unable to manage IT internally because

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Proactive Approach to IT Problems

You don’t want to have to worry about your daily IT operations or second-guess the reliability and speediness of your network connection. Similarly, you don’t want to have to worry about what the state your IT environment is in when you’re commuting in to work each morning. Our customers choose to work with us because we can provide 24x7x365 coverage. Our services like Remote Monitoring and Management (RMM) and our range of security offerings detect potential disturbances and vulnerabilities, allowing us to resolve problems before they develop into more critical threats.

 

Enquire now

Future Logic offers free initial consultations. So if you have are looking for a new IT support provider, contacts us now to discuss your business requirements!

Enquire now!